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Operations & Customer Service

Skills an eCommerce Assistant Should Be Proficient In

Becoming an eCommerce assistant is an excellent way to get into the game and learn the ropes, especially if you want to get into eCommerce development or maybe one day have your own eCommerce agency.

It’s the perfect way to get to know the inner workings, what is required and to put to practice what you learn without having to risk any of your own capital. Like being paid to learn the industry, perfect!

So what are some skills you are going to have to become well adept at to get your foot on the ladder as an eCommerce assistant? Well, let's take a look at some that  you will want to add to your repertoire before foraying into the field of working at an eCommerce digital agency.

An eCommerce assistant should be a spreadsheet wizard!

Though you are probably going to have a variety of SaaS solutions at your disposal to work things out and get things done, there is a good chance that at some point you are either going to have to build a spreadsheet from scratch or process a report exported from one of your tools in one.

If you are brand new to the concept of what is effectively a calculator wrapped in graphing paper then I would suggest you get online and start learning, YouTube is a good place to start but if you can spare 10-20 bucks then you might be better off looking at a site like Udemy to help you out with this one.

Remember, spreadsheeting goes beyond the use of basic arithmetic with an array of functions that can be implemented to make the most of them. Don’t neglect available functions!

eCommerce assistant and customer service go hand in hand

So you might want to consider brushing up on your customer service skills. Learning to appease unhappy customers will help you avoid getting nasty comments online that could damage the brand you are representing.

Googling around for tips on how to deal with unhappy customers might not be a bad idea. Keeping customers happy at minimum cost to the company is the game here. Getting good at this task will make you stand out in the competitive eCommerce assistant market!

Good writing skills are a must for a good eCommerce assistant

As an eCommerce assistant, there will be many times when you have to be able to creatively and coherently create some content. Whether it be communications with customers or writing copy for product descriptions. So make sure your spelling and grammar is up to scratch so you don’t tarnish the company image with bad wordery.

Fortunately solutions like Google Docs and Grammarly can help you out loads here to make sure you don’t fumble too hard.

SEO knowledge will make you stand out as an eCommerce assistant

Now don’t go around stressing that you have to know all the technicalities of back-link building silos or whatever the latest back-link building trends are. Simply being able to do good keyword research and implementing that into your copywriting will get you ahead and give you one more tool to add to the box of digital marketing services that you can provide to eCommerce specialists. This a well sought after skill and will really make you stand out.


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