Client & Customer ServicesGlasgow, UK
Based at our brand new state of the art head office in Eurocentral, our Ecommerce Dealership are looking for an experienced Sales Advisor to join this dynamic team. This is a targeted role, where you will be expected to convert digital leads into deals. You will be responsible for supporting guests through their e-commerce journey using a range of tools to enable the guest to complete their transaction online or remotely. This can include communicating over the phone or using virtual meeting platforms and providing guests with information, answers queries, to supports guests on their remote car buying journey.
Peter Vardy is an equal opportunities employer. Everyone is welcome here, as long as you have the drive and passion to succeed, then we would love to hear from you.
You will ideally have a background in car Sales, however we will consider candidates who have a strong Telesales background. You will need a confident telephone manner that is warm and friendly and the ability to construct positive, accurate messages quickly. You will be confident using virtual meeting platforms and explaining their use to others in a simple and straightforward manner. You will have a positive disposition with a genuine desire to help people. Equally, you will be sufficiently progressive and assertive in style to keep the enquiry moving forward.
Adhere to Peter Vardy Ltd Sales process.
Fully competent in the introduction of regulated products in line with FCA & PVL Standards.
Seek information from the guest to identify needs and requirements, in a courteous and professional manner.
Regularly meets all minimum standards for units, add ons (warranty, gap, paint, finance, service plans (if applicable).
Ensure that you involve the Sales Controller at all relevant points throughout the Sales Process.
Develop and maintain a high level of product knowledge by attending and completing any PVL or manufacturer training.
Build and maintain strong customer relationships.
Achieve and exceed both PVL & Manufacturer CSI standards.
Responds to and resolves any potential guest issue escalating where necessary to your Line Manager.
Unsure all SLA such as speed of response as adhered to.
An understanding and knowledge of vehicle sales, financial products and services.
Driven and hungry to earn.
Confident and professional telephone manner.
Inbound and Outbound calling.
The ability to deliver 5-star customer service.
Ease in explaining complex products clearly and concisely.
The drive to succeed and to meet both personal and team targets.
Great written and spoken communication skills.