Ecommerce Customer Service Manager
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Project & Product Management | Content Management | Sales & General Marketing | Client & Customer Services
Brisbane, Australia & NZ - Salary / Rate $70000 Per Year
Sistaco is a fast-growing beauty brand based in Albion Brisbane. We are currently seeking an experienced customer service manager to join our growing team!
- Project & Product Management
- Content Management
- Sales & General Marketing
- Client & Customer Services
- Permanent - In House
- Knowledge of all social media platforms
- Previous experience in a supervisory role
- Experience in a previous e-commerce customer service enviroment
The manager of our customer service team will oversee all our brands and focus on developing strategies for customer service responses, Implementing and enforcing policies, and overseeing our team of agents.
Interacting with customers on various platforms
Managing staff training and rosters
Handling phone calls, emails, etc
Setting goals and KPIs for the team and monitoring team success and customer satisfaction.
Oversee responses and complete audits
Enforce and implement structured brand guidelines
Experience in a previous e-commerce customer service enviroment
Skills and experience in problem resolution
Knowledge of all social media platforms
Previous experience in a supervisory role
Advanced written and communication skills
Organisation skills and managerial qualities